Privacy Policy

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This Privacy Policy explains how Parks Lane Home Furnishings & Interiors collects, uses and protects your personal information when you visit our website, contact us or purchase goods or services from us.

We are committed to protecting your privacy and handling your personal information fairly, lawfully and securely.

 

​Who We Are

Parks Lane Home Furnishings & Interiors is responsible for the personal information we collect and use and is the data controller for the purposes of UK data protection law.

Our contact details are:

Parks Lane Home Furnishings & Interiors
Parks Lane
Minehead
Somerset
TA24 5NU

Telephone: 01643 703347
Email: info@parkslane.co.uk

If you have any questions about how we use your personal information or wish to exercise your data protection rights, please contact us using the details above.

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How We Use Your Information

We may collect and use your personal information when you:

• browse or use our website;

• place an order or make a purchase;

• contact us with an enquiry;

• request a quotation or information about our products or services;

• sign up to receive marketing communications; or

• otherwise provide information to us.

Depending on how you interact with us, this information may include your name, address, email address, telephone number, order and delivery details, payment information and details of your communications with us.

We only collect and use personal information where we have a lawful reason to do so, including where it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have given us your consent.

 

When You Use Our Website

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information and information about how you use our website.

We use this information to operate and improve our website, understand how visitors use it, maintain security and provide a better online experience.

Our website also uses cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics, functionality or marketing purposes.

Where required by law, non-essential cookies will only be used with your consent. You can manage your cookie preferences through the cookie settings available on our website.

 

When You Submit an Enquiry

When you contact us through our website, by email, telephone or another method, we may collect information such as your name, email address, telephone number and any other information you provide to us.

We use this information to respond to your enquiry, provide information or quotations you have requested and, where appropriate, follow up with you about our products or services.

We process this information where it is necessary to respond to your request, take steps towards entering into a contract with you, or for our legitimate business interests in providing customer service and responding to enquiries.

We will not automatically add you to our marketing mailing list simply because you have made an enquiry.

 

When You Purchase From Our Website

When you place an order through our website, we collect the information needed to process and fulfil your order. This may include your name, billing and delivery address, email address, telephone number and details of your order.

We use this information to process your purchase, arrange delivery, communicate with you about your order, provide customer service and meet our legal and accounting obligations.

Payments made through our website are processed securely by our payment service provider. We do not store your full payment card details.

We may share the information necessary to fulfil your order with trusted service providers, such as payment processors and delivery companies.

We keep order and transaction records for as long as necessary to meet our legal, tax and accounting obligations.

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Marketing Communications

If you choose to sign up to receive news, offers or other marketing communications from us, we may use your name and email address to send these to you.

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us directly.

Unsubscribing from marketing will not affect essential communications we may need to send you about an order, quotation or service you have requested.

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Who We Share Your Information With

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary to operate our business and provide our products and services. These may include:

• payment providers;

• delivery and courier companies;

• website, IT and hosting providers;

• email and marketing service providers;

• professional advisers such as accountants; and

• government, regulatory or law-enforcement authorities where we are legally required to do so.

We only share the information that is necessary for the relevant purpose and expect organisations processing personal information on our behalf to protect it appropriately.

 

How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

How long we retain information will depend on the type of information and why we hold it. For example, order and transaction records may need to be retained for several years to meet our tax and accounting obligations.

When personal information is no longer required, we will securely delete or dispose of it.

If you unsubscribe from marketing communications, we may retain limited information to ensure that we respect your request and do not send you further marketing.

 

Complaints About How We Use Your Information

If you have any concerns about how we collect or use your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

You can find information about making a complaint on the ICO website.

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How We Protect Your Information

We take appropriate technical and organisational measures to help protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

Where we use third-party service providers to process personal information on our behalf, we expect them to use appropriate security measures to protect your information.

While we take reasonable steps to keep your information secure, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Any updated version will be published on this page. We recommend checking this page occasionally to make sure you are aware of any changes. Last updated: August 2026

 

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